Privacy Policy

Last updated: June 09, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either "the Company", "We", "Us" or "Our") refers to Loopd.
• Country refers to: Illinois, United States
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• Website refers to Loopd, accessible from https://meetloopd.com.
• You means the individual accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information, including but not limited to:

• Email address
• First name and last name
• Fitness goals and objective information
• Health and fitness data including weight, energy levels, sleep duration, stress levels, training frequency, and nutrition adherence
• Progress photos (optional, uploaded voluntarily)
• Personal notes and free-text responses submitted through check-in forms

Health and fitness data submitted through check-in forms is shared with the fitness coach who manages your account. This data is used solely to provide coaching services and is not sold or shared with third parties for marketing purposes.

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. We use both Session and Persistent Cookies for the following purposes:

• Necessary / Essential Cookies — required to authenticate users and provide core Service functionality.
• Functionality Cookies — allow Us to remember choices You make, such as login details.

Payment Processing

We use Stripe to process payments for paid subscription plans. When You purchase a subscription, your payment information is collected and processed directly by Stripe. We do not store your credit card number, CVV, or other sensitive payment card details on our servers. Stripe's use of your personal information is governed by their Privacy Policy, available at https://stripe.com/privacy.

We retain records of subscription status, subscription tier, and Stripe customer identifiers for the purposes of managing your account and providing the Service.

Email Communications

We send transactional emails to users of the Service, including:

• Account verification and password reset emails (sent via Supabase Auth)
• Check-in notification emails sent to coaches when a client submits a weekly check-in
• Trial expiry reminder emails sent to coaches as their free trial period approaches its end

These emails are transactional in nature and are necessary for the operation of the Service. We do not send unsolicited marketing emails. If You wish to stop receiving transactional emails, You may delete your account via the account settings page.

Email delivery is handled by Resend. Their privacy policy is available at https://resend.com/legal/privacy-policy.

Human Review of Health Data

Health and fitness data submitted by clients is made available to the fitness coach associated with that client's account. Coaches are responsible for maintaining the confidentiality of their clients' data. We also use automated AI tools to generate summary insights from check-in data to assist coaches. These summaries are generated by Anthropic's Claude API. No health data is used to train AI models.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account and provide access to the Service.
• To process payments and manage subscription billing.
• To contact You via email regarding updates, security notices, and transactional communications related to the Service.
• To manage Your requests and provide customer support.
• For business transfers: We may use Your Personal Data in connection with a merger, acquisition, or sale of assets.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. Account data is retained for the duration of your account relationship plus up to 24 months after account closure. Usage data is retained for up to 24 months. When retention periods expire, We securely delete or anonymize Personal Data.

Security of Your Personal Data

The security of Your Personal Data is important to Us. Progress photos are stored in private, access-controlled storage and are only accessible via time-limited signed URLs. We strive to use commercially reasonable means to protect Your Personal Data; however, no method of transmission over the Internet is 100% secure.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may delete Your account at any time from the account settings page. Upon deletion, your personal data and associated client data will be permanently removed from our systems, including any progress photos stored in our systems.

Children's Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You believe Your child has provided Us with Personal Data, please contact Us and We will take steps to remove that information.

California Privacy Rights (CCPA / CPRA)

If You are a California resident, You have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know — You have the right to request that We disclose what Personal Information We collect, use, disclose, and sell about You.
• Right to Delete — You have the right to request that We delete Personal Information We have collected from You, subject to certain exceptions.
• Right to Correct — You have the right to request that We correct inaccurate Personal Information We maintain about You.
• Right to Opt-Out of Sale — We do not sell Your Personal Information to third parties.
• Right to Non-Discrimination — We will not discriminate against You for exercising any of Your CCPA rights.

To exercise these rights, please contact Us by email at the address listed below. We will respond to verifiable consumer requests within 45 days.

In the preceding 12 months, We have collected the following categories of Personal Information: identifiers (name, email), commercial information (subscription records), and health or fitness information (check-in data submitted voluntarily). We have not sold Personal Information.

GDPR Rights (European Users)

If You are located in the European Economic Area (EEA), You have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access — You have the right to request copies of Your Personal Data.
• Right to Rectification — You have the right to request that We correct inaccurate or incomplete Personal Data.
• Right to Erasure — You have the right to request that We erase Your Personal Data under certain conditions.
• Right to Restrict Processing — You have the right to request that We restrict the processing of Your Personal Data under certain conditions.
• Right to Data Portability — You have the right to request that We transfer Your Personal Data to another organization or directly to You.
• Right to Object — You have the right to object to Our processing of Your Personal Data.

Our legal basis for processing Personal Data is primarily the performance of a contract (providing the Service to You) and, where applicable, Your consent. To exercise your GDPR rights, please contact Us by email.

CalOPPA Disclosure (California Online Privacy Protection Act)

In accordance with CalOPPA, We agree to the following:

• Users can visit our site anonymously.
• Once this Privacy Policy is created, We will add a link to it on our home page or as a minimum, on the first significant page after entering our Website.
• Our Privacy Policy link includes the word "Privacy" and can easily be found on the page specified above.
• You will be notified of any Privacy Policy changes on this page.
• You can change Your Personal Information by logging in to Your account or contacting Us.

Regarding Do Not Track signals: We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. We have no control over and assume no responsibility for the content or privacy policies of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also notify You via email prior to significant changes becoming effective.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: hello@meetloopd.com